Airport Transportation -
Cancellation Policy. If reservation is canceled six (6) hours or less (from the
time of the scheduled departure time of flight), on the date of service or if
flight arrives and there is no contact within one (1) hour of flights arrival
at gate for domestic flights, or 1 1/2 hours of flights arrival at gate for
international flights, there is a full charge for the service. This will be
charged to the credit card given at time of reservation. There is also a 15-minute
grace period given for departures to the airport, from the time of the
scheduled pick up. If vehicle is still waiting after grace period has expired,
there is a charge of $20.00 plus gratuity, for every 15 minutes, beginning from
the initial scheduled pick up time. Any waiting time is to be paid to driver at
time of service. If airport reservation is canceled and is not re-scheduled,
there is a $ 25.00 administrative charge to the credit on file.
Charters/Weddings/Proms/Point to Point Service - Cancellation Policy. If
reservation is canceled one (1) month of less (Weddings and Proms - three (3)
months or less) from the date of original service, there is a full charge of
either flat rate quoted or total of minimum hours reserved for. This charge
will be processed on credit card given at time of reservation. Wedding and Prom
cancellations must be submitted in writing by certified mail ninety-one (91)
days prior to the date of service. With regard to Point to Point service, there
is a 15-minute grace period given from the time of the initial scheduled pick
up time (for concerts/sporting events - you do not need to schedule a return
time, as the drivers do find out what time the event is over - there is a 30-minute
grace period given from the time the event is over). If vehicle is still
waiting after grace period has expired, there is a charge of $ 20.00 plus 20%
gratuity (on limousines) and a $ 40.00 plus 20% gratuity (on SUV Excursions
& larger), for every 15 minutes, beginning from the initial scheduled pick
up time. If legal action is necessary to collect monies due, you will be
responsible for all court costs, our attorney fees and the balance due. Also,
any damages caused to the vehicle by client or their guests, will result in a
minimum charge of $ 100.00, based on cost of damage. Any person or persons that
get sick in a vehicle, also will be charged a minimum fee of $ 250.00 (final
cost is charged when bill is received from detail shop).